Privacy Policy
Aventus Ride LLC
Effective Date: March 1, 2025
Last Updated: March 1, 2025
Introduction: Aventus Ride LLC ("Aventus Ride," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our transportation services, website (www.aventusride.com), or mobile applications. By using our services, you consent to the practices described in this Privacy Policy. We encourage you to read it thoroughly.
Information We Collect: We may collect the following types of personal data: contact details such as name, address, email, phone number, and emergency contact; identification information including date of birth and government-issued ID; health-related information like medical conditions, mobility needs, and diagnosis codes; insurance details including provider name, policy, and group numbers; payment data such as credit card and bank account information; transportation details including pick-up and drop-off locations, schedules, and preferences; and feedback like comments or complaints. Additionally, we automatically collect certain website and application usage data, including IP address, device type, operating system, browser type and version, screen resolution, usage patterns, geolocation data (when permitted), and communication records like emails and call logs. Our platforms may also use cookies and similar technologies to improve your experience. These may include essential cookies, analytical tools, functionality enhancers, and advertising cookies. You may manage cookie preferences in your browser, though disabling them could affect website functionality.
How We Collect Information: We obtain your data through direct interactions when you book services or fill out forms, through automated means like cookies and server logs, from third parties such as insurance companies or healthcare providers, and from publicly available sources in compliance with legal standards.
Legal Basis for Processing: Our legal grounds for processing personal information include fulfilling contractual obligations, pursuing legitimate interests (so long as they do not override your rights), complying with legal requirements, and relying on your consent where applicable. You may withdraw your consent at any time.
How We Use Your Information: We use your data to schedule and manage rides, maintain your account, verify insurance, and coordinate care. It also supports internal operations like improving services, conducting analytics, training staff, and processing payments. We use your information to communicate service updates, respond to inquiries, and, with your consent, send marketing materials. Additionally, we process data to comply with legal obligations and prevent fraudulent or harmful activities.
Disclosure of Your Information: We may share your information with service providers and partners such as transportation contractors, IT providers, legal advisors, and healthcare organizations, as well as with legal and regulatory authorities when required. In the event of a business transaction like a merger or acquisition, your data may be disclosed to involved parties. We also share data with third parties if you explicitly consent. All recipients are obligated to safeguard your information appropriately.
Data Security: We implement robust security measures including encryption, access restrictions, audits, employee training, and physical safeguards to protect your personal data. While we strive for comprehensive protection, no system is completely secure. Please notify us immediately if you suspect any breach.
Data Retention: We retain personal information only as long as necessary for the purposes outlined in this Policy, including legal, regulatory, tax, or operational requirements. When no longer needed, we securely delete or anonymize your data. If deletion is not immediately possible (e.g., due to backup systems), we isolate and protect the data until it can be removed.
Your Privacy Rights: Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, transfer, or object to the processing of your data. You may also withdraw consent or file a complaint with a supervisory authority. To exercise your rights, please contact us using the information in Section 15. We may need to verify your identity before responding.
Marketing Communications: We may send marketing messages about our services, promotions, or events. You can opt out by clicking "unsubscribe" in our emails, texting "STOP" to SMS messages, or contacting us directly. Even if you opt out, we will continue to send you essential service-related communications.
Children’s Privacy: Our services are not intended for children under 13, and we do not knowingly collect data from them. If you believe we have collected such information, please contact us so we can delete it promptly.
Third-Party Services: Our website and communications may contain links to external websites or services not controlled by us. We are not responsible for their privacy practices and encourage you to review their policies independently.
Changes to This Policy: We reserve the right to amend this Privacy Policy at any time. Material changes will be communicated via email or website notice. Your continued use of our services constitutes acceptance of any updates.
Governing Law & Jurisdiction: This Policy is governed by the laws of the State of New York. Any disputes shall be subject to the exclusive jurisdiction of the courts in New York County.
Contact Us
Aventus Ride LLC, 2528 Third Ave, Suite C5, Bronx, NY 10455. Phone: 718-218-4422.
Email: info@aventusride.com.
Website: www.aventusride.com.
Acknowledgment
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. 
